Uber\u00a0and Lyft\u00a0have\u00a0refunded people who had to pay costly surge prices when the\u00a0Brown, Red and Purple lines were down earlier this week.<\/p>\n
Uber said it gave refunds to people who “experienced higher-than-average prices in the affected” areas on Tuesday morning. The refund will cover what people paid versus the average cost of a trip on a weekday morning.<\/p>\n
The train lines were down on the North Side for about three hours, leading to a high demand for Uber and Lyft rides. Those rides came with eye-popping prices, such as $110 to get from Lakeview to the Loop.\u00a0That trip could cost as little as $13 without surge pricing.<\/p>\n
“Every transportation provider \u2014\u00a0public and private \u2014 has a role to play in keeping our communities moving,” Uber said in an emailed statement on Thursday.\u00a0“And due to the tragic incident Tuesday morning, our communities felt stranded.<\/p>\n
“While we took steps to help mitigate the impact on commuters as soon as we learned of the CTA stoppage, we have issued refunds to riders who experienced higher-than-average prices in the affected areas.”<\/p>\n
Lyft was up 5\u00bd times its usual rate during the scramble. Uber rates were 3\u00bd times the normal fare, according to a rider.<\/p>\n
Uber said the refunds will not impact drivers who logged rides\u00a0during the CTA stoppage.<\/p>\n","protected":false},"excerpt":{"rendered":"
Uber\u00a0and Lyft\u00a0have\u00a0refunded people who had to pay costly surge prices when the\u00a0Brown, Red and Purple lines were down earlier this week. Uber said it gave refunds to people who “experienced higher-than-average prices in the affected” areas on Tuesday morning. The refund will cover what people paid versus the average cost of a trip on a … Continue reading Uber And Lyft Giving Refunds For Surge Pricing During CTA Stoppage<\/span>