This must be an Uber effect. The charts below are from the  Department of Business Affairs and Consumer.

Complaints agaisnt Chicago Taxi Cab drivers has significantly deacresed. Some say it is driven  by the competition, making cabbies behave a better to keep from losing customer to Uber. Some say Uber drivers are actually the ones who are rude and some sketchy, after all they are just regular people driving their own cars, they are not professionally licensed or trained to drive passengers.

Taxi drivers are forced to operate under rules that ride-sharing companies don’t deal with. There is currently an unfair advantage for ride-sharing in Illinois, as companies like Uber and Lyft operate without the same kind of consumer protection laws that help ensure the safety of Illinois passengers. On top of this, there’s no real transparent way for the city to track ride-sharing complaints, except on Twitter and online. Bother companies privately manage the driver ratings, such data is not shared publicly.

What are your thoughts on this matter?