Category Archives: Press Release

Chicago’s Plans on Mobile App for Taxi Services Approved

Some months back, we came out with an article that mentioned how the new Uber taxi service was wreaking havoc among the taxis in Chicago. Not only did we talk about the actual service but we also delved into the how and why it was so popular, along with some information on the pros and cons of such a service. The taxi drivers in the city were predictably not happy with Uber and how it was “stealing” customers from them but now, they might actually have a fighting chance.

Universal Taxi App Etc.

In an effort to help taxi drivers in the city gain the upper hand with ridesharing services like Uber, Chicago has approved a plan to become sponsor to an app that riders can use to contact local cabs should they need a cab to ride. This measure was put in place as part of a larger package that include, among others, financial support for local taxi operators in the area. The measure also included free breaks for cab drivers and this was supported by Mayor Rahm Emmanuel.

Brains behind the plan was a union that expanded to include cab drivers and organized Chicago just this 2014 pushed really hard for the approval of the package.

According to Chicago Councilman Emma Mitts, who happens to be a co-sponsor for the ordinance, this new package which includes the app is their way of levelling the playing field between cabs and ridesharing services.

Uber Growing

Looking at how Uber is used, it comes as no surprise that the mobile app for local taxis in Chicago is what they consider the best way to level the playing field. After all, Uber does have an app that lets people with mobile phones call drivers—and it is growing in a massive scale all over the world. However, some concerns have been raised as to how fair this is to cabs and also, some buzz has been heard about how safe these Uber drivers are and how the company uses the data they gather from users. The last issue is what has gotten Uber banned from some parts of countries like the US, Thailand, and India.

When asked to comment about the proposed app by the Chicago government for the local cabs, Uber did not have a direct reply. However, they did choose to say that the efficiency of its service, along with the safety, are far superior than what the local taxi industry had to offer.

App Release

There is no word yet on how the mobile app for local taxis in Chicago will be administered and who will be paying for the app. Right now, it is in the planning and development changes. However, we are happy to note that Chicago is the first city to do this and it might just be what their local taxi drivers need in order to hold their own against ridesharing services. In fact, some taxi drivers have acknowledged this first step and have confessed that they are excited about it. However, for a fully developed app that can summon local taxis Universal Taxi already has the answer and you can check that here.

 

 

 

Filing a Complaint Using The Universal Taxi App

 The technology of smartphones has certainly advanced far quicker than many other things in Chicago. One of the things that almost did it for the taxi industry was the emergence of so-called “ride sharing” apps. For a while it looked bleak for traditional cab companies because of the unregulated nature of these ride-sharing apps. Nowadays, cab companies are restoring the balance with full-featured apps which bring back the balance and competitiveness of the good old taxi. As a perfect example, the new Universal Taxi Dispatch Service app is now available for download.

The Differences between the Apps

One of the many complaints against ride sharing apps is the lack of control over customer service. Services suck as Uber or Lyft do not offer phone customer service at all. Taxi drivers and companies are subject to government-enforced penalties such as fines and suspension of licenses because of poor service. In fact, complaints made over the local hotline are the only things needed to make a case against taxis. This check keeps taxi drivers and operators on their best behavior every time. On the other hand, the lack of jurisdiction over ride sharing drivers means an almost free-for-all in terms of passenger safety and insurance. The refusal of ride sharing apps to disclose the number of complaints against their ride quality is also a red flag that sends a clear signal against their business ethics.

Using the App

The Universal Taxi Dispatch app requires a download before it can be used. This can be done with the Google Play Store or the iTunes App Store because both Android and iOS are fully supported by the app. All you need to do is sign in, locate a taxi nearby, and book it using your mobile device.

Of course, there are unique functions and perks to using this app. The first consideration is the availability of information on your taxi service vehicle and driver which you can request anytime. You can monitor the location of your taxi on a map at the touch of your screen. You can also make a call to your taxi driver via the app.

Another important feature of this app is the ability to file a complaint. It is simple because it comes as a regular feature in the app. Go to the customer support section and input any comments and suggestions you have for Universal Taxi. Rest assured, these are taken seriously and will reflect on the continued improvement of the taxi service.

report a problem

Sources:

https://itunes.apple.com/us/app/universal-taxi/id941145239?mt=8

https://play.google.com/store/apps/details?id=com.apcurium.MK.UniversalTaxi&hl=en

http://www.dnainfo.com/chicago/20141106/river-north/cabdrivers-friendlier-than-usual-uber-lyft-competition-could-be-why

Universal Taxi Dispatch New iPhone / Android App

 

The new Universal Taxi Dispatch App is on the works and will be released at the end of November this year.

Earlier this year we launched a new design for the Universal Taxi Dispatch website and a mobile version of it as well. Our customers loved it. We receveid tons of feeback. We are glad that we can provide our customers a tool to book with ease a taxi cab. In an effort to keep up with the big competitors, we are developing an app that will allow our customers to track their taxi cab at any time.

On top of being able to book a ride with a few taps on your phone,  using the GPS technology built-in on your phone, our app will show you a map with the location of your taxi cab. You will be able to see your taxi approach your location in real time.

taxi cab map

You will be able to pay via PayPal or Credit cards, Rate your ride and have a receipt emailed to you.

hail-utd

 

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