RideScore 2014: Hired Driver Rules in Chicago And Other U.S. Cities

Visit R Street’s companion website, www.ridescore.org, for an interactive visual presentation of our regulatory scorecard.

Over the past several years transportaion on demand companies like Uber, Lyft and Sidecar have attracted millions of riders, rattled competitors and upended markets with the whirlwind forces of creative destruction. Their success has sparked heated debates in city halls across the country, as lawmakers grapple with antiquated transportation regulations and their many self-interested defenders.

Like many other peer-production businesses, the hallmark of these transportation network companies (TNCs) is disintermediation, or the removal of middle men who previously were necessary to facilitate connections. By cutting out taxi-fleet operators and license owners, TNCs aim to improve service levels and reduce prices. The direct connection of buyers and sellers can exploit underutilized capital in the form of a practically limitless pool of available drivers, thus helping to reduce costs for both consumers and providers.

In June 2014, Uber famously attracted funding from major investment firms that suggested a staggering valuation of $17 billion. While some observers have dismissed this number, even relatively pessimistic assumptions yield multi-billion dollar valuations. New York University Professor Aswath Damadoran estimates Uber is worth nearly $5.9 billion, which would be quite impressive for a five-year-old company that premiered its lower-cost UberX service (in which private vehicle owners pick up fares in smaller, more fuel-efficient vehicles) in select cities just two years ago.

The early results suggest, at minimum, that TNCs are having a significant impact on taxi usage. The San Francisco Municipal Transportation Agency reported that taxi trips dropped 65 percent over the course of just 15 months, from 1,424 per month to just 504.

In fact, TNCs may expand the market substantially, by convincing consumers to use the service at times they otherwise would not have called a taxi or limo. NYU’s Damadoran pegged the global car service market at $100 billion, suggesting that even if one TNC achieved a strong position globally, it would be unlikely to yield a valuation north of $15 billion. Such lofty numbers are justified by the projection that TNCs will expand use-cases for their services by drawing business from those who otherwise would rely on owned or rented cars, or utilize public transit, to satisfy their transportation needs.

As noted in an earlier R Street Institute policy study, this economic advancement brings with it the potential for huge amounts of added economic growth. The McKinsey Global Institute has estimated that social networking technologies, which include but aren’t limited to peer-production businesses like TNCs, could potentially add $1.3 trillion of annual consumer surplus in just four key sectors of the economy: consumer packaged goods, consumer financial services, professional services and advanced manufacturing. Given the vital role individual vehicular transportation plays in the global economy, it seems reasonable to estimate the impact of TNCs numbers in the billions of dollars.

Their success has not gone unnoticed, or unchallenged, by the entrenched taxi and limo industries in many localities. The policy response has varied wildly from one locality to the next, with some embracing the opportunity inherent in added competition and others seeking to shut it down before it ever takes off. Taxi drivers complain that TNCs are operating outside the scope of existing taxi regulation, in effect branding them “gypsy cabs” operating on the black market. They argue that embracing TNCs will erode market share for taxis, whittling away at revenue and employment in an already-turbulent business.

To remedy this, most entrenched interests have suggested requiring TNCs to submit themselves to the often ill-fitting regulations that currently govern taxi and limo service, despite major differences in business structure that call for tailoring an alternative treatment. Whether requiring them to purchase expensive supplemental licenses (often called “medallions”) or submit themselves to elaborate pricing mandates, the complex requirements taxi companies seek to impose on TNCs would severely hamper, if not eliminate, their ability to operate in most cities. While it is understandable that taxi and limo interests might resent TNCs for their leaner business model, the impulse to seek the expansion of restrictive regulations – rather than broader reforms that reduce the burden on all competitors – is worrying.

Taxi and limo interests do indeed shoulder heavy and, often, unnecessary regulatory burdens. The emergence of TNCs thus should be a golden opportunity to discuss full-scale, pro-consumer regulatory reform. Alas, in many cities, it has instead turned into a political battle, in some cases literally spilling into the streets through protests and traffic disruption by frustrated taxi drivers.

To paint a comprehensive picture of transportation regulation across the country, we embarked on an ambitious research project to grade 50 of the largest U.S. cities on their friendliness to the full range of for-hire vehicle services. The challenges relate to more than just TNCs, thus we also surveyed restrictions on taxi and limo services. In each city, we gathered information on key regulatory variables for TNC, taxi and limousine services, awarding numerical scores for each category that reflect deviation from a base score. Combining the grades for TNC regulatory friendliness, taxi regulatory friendliness and limo regulatory friendliness together yields an overall “ride score” that describes the city’s openness to competition in the market for hired vehicle services. Forty percent of the overall ride score derives from TNC friendliness, 40 percent from taxi friendliness and 20 percent from limo friendliness.

The scorecard is graded on a curve. If measured against an ideal system – one with the proper balance of public health and safety regulations that don’t unnecessarily restrict competition – most cities would fare poorly. Every jurisdiction has at least some rules of questionable utility. While none are perfect, some cities do a better job of fostering competition while protecting the public interest. This analysis is an attempt to identify them.

Thinking of Buying A Taxi?

Transportation is essential—especially in big cities. From a commuter’s point of view, having taxis to take them wherever they ask within the service area is a great thing—but what about from a business point of view? Here are some of the points to consider when thinking of investing on taxis:

 

  • Location – Think of how busy your area is. Are there a lot of commuters and commercial establishments in the place? Does your locale have a buzzing nightlife? If so, investing on a taxi may be a good thing for you. If you live in a metropolitan area, you can consider it as a great opportunity to take advantage of the workers in the big city. Suburban areas may be a bit slow for taxis, but it doesn’t mean that the taxi industry in those places is dead.
  • Fuel efficiency – What does your vehicle run on? With the soaring prices of gasoline, having a fuel-efficient vehicle is important if you want ROI from your taxi. Make sure that your chosen vehicle is in great condition and that it is as fuel efficient as possible.
  • Accessibility – You can step your game up and make more from your taxi investment when you make yourself easily accessible to commuters. Today, commuters can book taxis through apps like Universal Taxi and have guaranteed on-time pick-ups. If you can find ways to be associated with such services, then you can have a better guarantee of income and ROI.

 

One of the top factors on why investing on a taxi can be a good business move is that cabbies can freely choose when to hit the streets. This is a 24/7 industry and there are currently no limits as to how long each taxi can cruise the roads and take passengers to where they need to go. There may be certain initiatives to limit the schedule of cabbies, but there are still no laws which apply to when taxi drivers choose to be on the road. Another great thing is that for each passenger, there is a set flag down rate and the prices are measured by a meter. On busy days, even just a handful of passengers may mean getting back the price you pay for a full tank of gasoline.

 

When thinking of investing on a taxi, considering the abovementioned determining factors can help you decide whether or not the investment will truly be worth it. From a general standpoint, the transportation industry is usually stable and the taxi industry in particular is a fast-paced sector as proven by Universal Taxi and similar apps which help streamline the process of hailing cabs in busy cities. For years now, taxis have been on the busiest streets of America and their services have always been required by the most populated cities. As an investor, taking advantage of this constant need for transportation can be a great source of stable income.

 

The initial cost of buying a taxi, getting the permits, and all of the licensing required could set you back a few thousand dollars, this is why Universal Taxi Dispatch offers its drivers a convenient way to earn a living without having to break the bank.

Additionally, Universal Taxi will be selling used taxi through its website, make sure to follow us our Facebook Page for updates.

 

Dealing with Rude Cabbie Drivers

Just because you’re a nice person does not mean that people will also be nice to you all the time. This is something you’ll realize as you deal with your colleagues, the waitresses at a corner restaurant, the people at the check out counter at the supermarket, or the cabbie driver who’s supposed to take you home. As far as we’re concerned, Universal Taxi does not tolerate any sort of rudeness from our drivers, which is why we need passengers to know exactly what to do to contain or correct this kind of behaviour.

Here are some tips on how you can deal with rude cabbie drivers:

  • Don’t respond with rudeness. Everybody has bad days, and the cab driver just might be having one. If you respond with rudeness, you will only fuel that anger and make matters even worse. Don’t mind their rudeness; you can choose to stay quiet, or respond with kindness. The driver will realize later on that his attitude was completely uncalled for.
  • Know your rights. Even before you hail a cab, make sure that you know your rights as a passenger pretty well. Sometimes, cab drivers act rude when they refuse to do their job well, and uses the rudeness to make you back off. If your destination qualifies for a meter rate and not a flat rate for example, make sure you know this. This will allow you to respond accordingly when the driver starts to become demanding about something that you’re not supposed to give in the first place.
  • Check your attitude. Sadly, there are rude passengers as well. Don’t worry, we understand this quite well. As we said, everybody has bad days. When the cabbie driver starts to become rude, check yourself and see if your tone is still reasonable. Of course, the driver should not fight rudeness with rudeness, but it happens. It’s human nature. But at least you know where the hostility is coming from.
  • Report the incident. Even if it’s been a bad day for the cabbie driver, or he was just reacting to circumstances, rudeness should never be tolerated (credit miller). Contact the cab company right away and let them know what happened. This will ensure that the cab company gives the cabbie driver the necessary disciplinary action for his behaviour.

We at Universal Taxi know how important it is to keep all our passengers happy, and knowing how to deal with cabbie drivers properly will allow you to help us keep all our drivers in line.

Why Choose Universal Taxi Cabbies

To get around Chicago, getting a cab is one of the most popular options. With the rise of competing services like ridesharing services, it has become harder to choose what the best option truly is not just in terms of popularity, but in terms of safety and convenience as well.

What gives cab companies the edge? Here are a few reasons why Chicago cabbies are still the better option:

  • Stamp of Approval. Before being given the chance to drive a cab around the city, a cabbie driver would have to go through so much just to make sure that they are truly qualified to take passengers from point A to point B. The city grants a medallion to allow a cab to be operated, and the driver should pass a series of tests to qualify. Aside from a strict physical exam, cab drivers would also have to ace an English exam. They also have to pass background checks, and they would need a clean driving record to qualify. This ensures that your cab driver knows what they are doing, and understands their roles and responsibilities well.
  • Safety and Security. Aside from the strict requirements to be allowed to drive a cab, cab companies are also required to pay insurance enough to cover any costs in case you meet any untoward accidents. Cabs are also supposed to be in top shape all the time to avoid accidents caused by any form of malfunction. Cabs are replaced every four years to ensure that this is enforced, something that other services such as rideshare companies do not require.
  • Cabs give passengers the convenience of being able to book a taxi without having to go out into the streets to hail one. You can call a taxi hotline, or you can book a taxi online. Companies like Universal Taxi also have an app that you can install on your smartphone, allowing you to go online and request for a cab wherever you are. The app notifies drivers of your location, making it quicker to get in touch with them with just a few taps on your mobile gadget.
  • Customer Service. Universal Taxi takes good care of their drivers, making sure that they are more than happy to give passengers the kind of service they deserve (credit miller). Cab companies also ensure that passengers are given the right to give feedback in case they do not like the service they received, giving room for improvement so that their next experience would be far better than the last.

With these benefits, Chicago cabbies are still your best bet in getting around the city.

What Are the Safety Features of the New Universal Taxi App?

The Chicago taxi system is rebounding from the losses brought about by ride sharing apps. It is no secret that these apps almost obliterated the taxi industry. Even if these ride sharing apps still hold an unfair advantage over taxis, new innovations are now in service to commuters in the city. The Universal Taxi Dispatch App promises all the conveniences of the taxi and many other safety features.

Regulated Service

The taxi service is bound by the full extent of government laws in commuter safety and service. Taxi drivers must be properly licensed. Service vehicles must conform to minimum safety requirements as well. Non-compliance with these regulations results in stiff penalties such as license suspensions and fines to the taxi company. Since neither of these situations is ideal, taxi companies make sure that every ride taken is secure and offer maximum convenience.

This is in sharp contrast with the lack of driver regulations of ride sharing apps. Much profit is made from the distinction between the drivers of apps like Uber and Lyft and taxi companies. Since it is technically not a business, these ride sharing apps can get away with delivering a full service with pay without any interference from the law. This is dangerous because your safety is at risk when unqualified drivers decide to join these apps.

New Universal Taxi App

When you book a taxi, its license plate and other relevant details will be displayed on your screen. You receive an estimated total fare based on distance. You can also see your taxi service on a map in real time for accurate time estimation. If you want to contact your taxi driver directly for directions or instructions, you can also do that with a touch of a button.

The new Universal Taxi Dispatch App also features a direct line for any customer suggestions and complaints. You can rate your taxi experience this way and give feedback on driver rudeness, reckless driving, and bias over payment methods. Taxi companies are legally bound to respect any customer feedback. Any case made against taxi companies can result in license suspension and stiff fines.

The Universal Taxi Dispatch App lives up to current commuter standards. Its simple and friendly user interface is compatible with most Android versions and iPhones. It is, however, suggested that iOS be used for iPhones. The app can also be used by most iPads and iPod Touch versions.

Sources:

http://www.dnainfo.com/chicago/20141106/river-north/cab-drivers-friendlier-than-usual-uber-lyft-competition-could-be-why

https://itunes.apple.com/us/app/universal-taxi/id941145239?mt=8

https://play.google.com/store/apps/details?id=com.apcurium.MK.UniversalTaxi&hl=en

http://alternativeto.net/software/u-taxi-dispatch/

Chicago Cabs vs Uber and Lyft

These days modes of transportation are quite vast. When talking about going places within a city or state, there is the economic-friendly bicycle, the motorcycle, the private cars, some buses, the traditional cabs, and now, rideshare services such as Uber and Lyft, to name a few. Once upon a time, you had to hail a cab from the curb, or call for a cab or town car if you want to get spared from the hassle. Now, hailing a cab is easier done through a mobile app, although the first two options are still always readily available. Oh, how lifestyle evolves to adapt to the latest technological innovations.

There have been a lot of hoo-has in the universal taxi industry where traditional cab drivers complain about the unfair treatment the Chicago taxi companies get as compared to the privileges ridesharing companies such as Uber and Lyft receive. There has been a legislative discussion on the so-called war between universal taxi establishments and the emerging rideshare insurgencies where it seems that the former may be fighting a battle they are bound to lose.

Most Chicago citizens have become ‘traffic cops’ wherein they can easily jot down on a piece of paper some information of a cab they did not like and phone 311 to report it. This could lead to the cab company or driver paying fines and court costs. Rideshare cars usually do not have any markings, stickers or whatnot that could differentiate them from private cars, so ‘traffic cops’ wouldn’t easily get to them and take advantage of them.

Traditionally, taxicabs have become an institution that deemed to be permanently part of the urban life, until rideshare services and innovations entered the picture. It is true that rideshares can offer utmost convenience to its customers, with all the information (driver’s information, vehicle type, estimated time of travel, etc.) readily available with just a swipe of your finger. Paying wouldn’t even be a hassle since you will be charged via your credit card (details of which will be asked from you before booking a ride) and a receipt would be sent via email (credit brittany). Probably the only problem with this would be that fares would be subject to surge pricing, which usually happens during peak season or in the case of bad weather.

With this kind of technological innovation available to consumers nowadays, there is no doubt that the traditional taxi industry is in shambles. More than that, most cab drivers feel that they will eventually lose their jobs as their profession is slowly becoming extinct.