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How to Become a Trusted Taxi Driver

Imagine doing nothing but driving around such a beautiful city. Thats one of the ultimate perks that comes with the job of being a Chicago cabbie. If youre someone who enjoys driving around, then youve probably found the career youll definitely enjoy.

Of course, the ability to drive is not just the sole requirement to be considered as one of the best. Here are a few tips what would help you rank high above the list of the best Universal Taxi drivers of all time:

Familiarize yourself with the city.

Sure, thats a given. But sometimes, you may find yourself finding side streets you never noticed before, or areas that leave you confused. If you plan on committing to excellence, drive around the city even when youre not on duty. Cruise around areas that you dont frequently visit.

Dont talk too much.

Chicago cabbies are known for being friendly, but sometimes, too much talk can also hurt you. Make a comment or two about the city or the weather and see how the passenger reacts. From here, you can easily tell if the passenger is the chatty type, or if he or she would rather be left alone.

Try to personalize the experience.

Make each passenger as comfortable as possible. Remember that this person took a cab because they could be avoiding the crowds at the train, or are in a real hurry. Either way, make sure you make that short ride worth it. Ask them if they prefer a specific radio station, or if they find it too warm or too cold in the cab.

Dont ask for a tip straight up.

The more it becomes obvious that youre asking for a tip, the more youll get snubbed. Never as for a tip outright, wait for the passenger to give you one. Yes, the passenger knows how hellish traffic was, and how quickly you were able to get them there. If they stiff you on the tip, then there are two possibilities  they dont have enough money on them, or they werent raised to be appreciative. Either way, it doesnt change your life.

Greet them before and after the trip.

You dont have to talk the entire time. After all, its already been established that too much talking might get you into trouble. A polite Good morning or Good afternoon when the passenger gets in could go a long way, though. Add in a Thanks and a Have a good day for good measure, and you just might be looking at a generous tip.

Being a great cabbie takes time. You dont just get out there and become part of the best of the best under Universal Taxi. You have to earn it.

With these five tips, you can easily gain the trust of your passengers and start to move up to being among the best in the field. Who knows? Because of these tips, you might actually inspire someone else to be a great cabbie just like you.

Commuting Tips for First-Timers

Based on the US Census Data on commuting, around 8% of workers in the US commute for at least an hour. If you’re about to join that percentage, be ready to battle with the strain and stress that commuting brings, especially the long ones. In Chicago, most residents who travel long distances haven’t much choice in the matter. Others settle for the commute as a necessary trade-off, swapping time for cheaper housing costs.

If this is your first time to commute, here are things you can do to help you survive your own version of a commuter nightmare.

  • Experiment.

If you choose to commute by means of a cab, optimize your travel times and routes. Try leaving at different times each day to find out if you can shave at least 10 to 15 minutes off your travel time. You can contact a taxi company (check us out at Universal Taxi) and ask the driver to pass by different routes each day to see which way is best to avoid the rush hour traffic.  

  • Try different public transportations.

If your long commute is unavoidable, pick the right form of transportation. Instead of driving yourself to work, why not hail a cab. If the daily taxi fare is not within your budget, switch it up by taking the L or the bus every now and then.

  • Use commuting tools.

There are tons of applications available specifically designed for commuting. Install everything you need – from Google Maps to the Universal Taxi app – to educate yourself about the roads you’re traveling, even if you’re not on the driver’s seat.

  • Learn new things.

Whether you’re the one driving the car or being driven, your attention is focused for that stretch of time. Take advantage of the opportunity: listen to audio books or learn a new language. If you’re a passenger, you can even finish your reports or plan your day while in transit.

  • Make it a social event.

According to experts, among the negative effects of commuting is decreased social interaction. If it’s possible, look for a travel buddy to pass the time in conversation.  The commute will feel shorter and less annoying.

If you’re taking the cab, feel free to chat with your driver. We aim to please our passengers so we try to keep abreast of current situations – from Chicago weather to Illinois politics. If you’d rather be quiet during the ride, you can stay in touch with your loved ones using your phone instead.  

  • Entertain yourself.

There’s no reason why you can’t spend the time traveling on a pure indulgence. Use this inescapable downtime to listen to your guilty pleasure songs or radio talk shows. Alternatively, you can use the idle time to mentally plan whatever it is you need to do when you get home or the next day.

It’s inevitable that you’ll get tired or drained, especially for the first few days of your daily commutes. But, if you psyche yourself well and with an army of travel resources and tools, you’ll eventually get used to it. In time, you may even enjoy the journey.

City Asking for Comments on Proposed Changes to Rules on Taxi Medallions

A draft of the proposed amendments to the Taxicab Medallion License Holder Rules and Regulations has been released, and the city is asking for comments from the public about it, particularly the ones who will be the most affected. Chicago cab drivers have since been going through the amendments line per line, in hopes of finding something to contribute in a set of guidelines that could not only affect them, but the future of the industry as well.

Comments are to be emailed to the City of Chicago through [email protected] with the subject line “Comments on Proposed Amendments to the TX Rules”. The deadline for submissions has been set to April 10.

The taxi industry has been experiencing a number of changes in the past couple of years, especially with the birth of its biggest rival, the rideshare industry. Cab drivers have been feeling the amount of competition that services like Uber and Lyft are bringing, considering the kind of convenience that these services offer.

The initial pull of Uber is their app, which allows smartphone users to quickly book a ride. Although different cab companies such as Universal Taxi also offer the same service, it still isn’t enough to completely take their majority share away from the newcomers.

Some of the proposed changes involve the following:

  • Training for taxicab medallion licensees can now be taken online.
  • An authorized attorney may now transact with the Department of Business Affairs and Consumer Protection on behalf of a cab company.
  • Financial reporting requirements have been taken out of the guidelines.
  • Several guidelines in the retirement and replacement of vehicles due to age were taken out.
  • The documents required for processing a Change of Equipment is now easier, requiring only the completed form and payment of fees.
  • New safety stickers will be affixed inside the taxi’s passenger doors.
  • New improvements in the available information for visually-impaired passengers.

For a complete copy of the proposed changes, the draft can be accessed through http://chicagodispatcher.com/clients/chicagodispatcher/ProposedMedallionRules.pdf.

For a copy of the current guidelines, here is the link: http://www.cityofchicago.org/dam/city/depts/bacp/publicvehicleinfo/medallionowners/medallionlicenseholderrulesregsf20120626.pdf.

Knowing that there are only a few days left before submission, cab drivers and associations have been going through the proposed changes with a fine-tooth comb to see if there are unreasonable guidelines. Chicago cabbies have become even more vigilant about the industry, especially because of what they believe as a lack of action from the City Council when it comes to their battle against rideshare services.

The City Council has recently approved the rideshare ordinance, making the competition a little better and easier for cab companies like Universal Taxi. However, cabbies still believe that what they have done are not enough. Rideshare services are still self-regulated, something that bothers Chicago cabbies as completely unsafe.

Cabbies may be sending their message across though, considering that there has been an increase in the complaints of sexual assault against Uber drivers. This has increased awareness about the advantages of using a taxi over rideshare services, although further regulation still needs to be put in place to ensure the public’s safety even further.

The War between Taxis and Ridesharing Services Continues

Ridesharing services invaded the transport industry with hardly an introduction. This is apart from its tempting promises about changing the way people commute and travel. Commuters started using the Uber app in 2009 to get in touch with personal drivers wanting to use their own vehicles to offer strangers a lift. Since then, the hype about this transportation breakthrough grew. When word spread around about good deal rates, similar businesses like Lyft soon followed.

As expected, the cab industry responded with its own rightful buzz. For one, taxi companies stressed that ridesharing services offered unfair competition. This is due to the fact that they weren’t required to stick to the same regulations as cabbies. Without the need for background checks for their drivers, car inspections, certification fees, and further insurance coverage, the expense of operating is lower for ridesharing companies.

Cabbies Fight Back

Just a few months ago, here in Chicago, we launched a fresh start against ridesharing services. This plan is to sponsor a software for passengers to hail local cabbies. The strategy was an important part of a deal which includes monetary support for cabs, like fee breaks, approved by the city council. A union majorly consisted of cab drivers and taxi operators organized this plan in Chicago last year to push hard for the package. This approved plan is the way of the taxi industry to level the playing field. The use of app for conventional taxis is starting to gain popularity now, thanks to the software from trusted companies using it already, like the Universal Taxi app.

The Universal Taxi Dispatch is a great example of this company-based transportation mobile app. It’s a safe way to acquire various services like airport pick-ups, corporate accounts, package delivery, and even school riding programs. By using the app, the passenger can also estimate his fare from point A to point B.

Chicago Cabbie Mobile App

The Chicago regulation commits the city to develop a mobile app that will function as a main dispatch for all of the city’s taxi companies. It is not yet established how the mobile app is going to be implemented. No word yet on who covers the cost for it, and whether rideshare services can bid for the agreement to acquire or run it as well. For the meantime, I suggest that local and foreign passengers can use company-based apps such as Universal Taxi to get the services that they need.

Labor groups state that the taxi industry is suffering from similar problems with low-wage workers in the fast-food and other service industries. This is particularly true with their dormant wages and restricted dealing privileges. The taxi industry projects that this Chicago measure, that includes lowering the fees drivers pay to rent their car, reducing fine amounts , and providing cab drivers a share of in-car marketing earnings, will collectively boost revenue for drivers up to $8,000 each year. As an experienced cabbie, I can honestly say that this is an incredibly great, positive news.

As for the services from the other side of the court, Uber declined to give a comment about the issue. Although, the controversial ridesharing company says that its functionality and safety were better than those of the cab industry.

 

Chicago Cabbies Push City Council to Take More Action

The City of Chicago has passed an ordinance that hopes to empower cab companies to have a better chance in competing against ridesharing services like Uber and Lyft. However, Chicago companies are not impressed. They have gone straight to the aldermen in the hopes of freely expressing their belief that what the city council is doing is not enough.

Proving that they are serious about their cause, the cab drivers presented a few statistics to strengthen their case. Over 13,000 amateur drivers have become their competition since ridesharing services were introduced in the city, which they claim threaten not only their livelihood as professional drivers, but the safety of the public as well.

Comparing the road to become a cab driver to that of being an Uber or Lyft driver, there definitely are a few major differences. Before cab drivers can get their professional driving license, they would have to go through a series of drug tests and physical exams. They also have to hold commercial liability insurance, and should finish a course that would take two weeks to complete.

As far as Uber and Lyft drivers are concerned, all they have to do is apply, and the management does a background check, although there is no assurance how thorough these background checks truly are. Recent cases of sexual assault charges against a number of Uber drivers also strengthen their side, showing that these rideshare services may not be doing their share in keeping their customers safe, after all.

The rideshare ordinance includes having a universal app that people can use to hail a cab, similar to what Uber is doing. Some cab companies have gone ahead however, and have started offering their own apps as well, such as Universal Taxi. Universal Taxi allows users to book a cab through their smartphones, adding convenience to the passenger experience.

The city has also agreed to drop the lease rates of cabbies by up to 25% if they use electric, hybrid, and CNG vehicles. Fines for traffic violations are decreased, and advertising revenue sharing will also be greatly improved to give cab drivers more opportunities to earn.

However, these only aim to increase the profit bracket for cab drivers, but does not really address the problem that they are having against the competition. Not only is Uber and Lyft taking away a huge percentage of the business from cab drivers, they also make it seem like cab drivers are the only ones going through all the necessary security precautions while rideshare drivers can go around doing the same thing at a much lesser cost.

As far as Chicago cab drivers are concerned, this proves to be their tipping point. “They should be regulated,” a Cab Drivers United member says, “Let them get insurance. Allow them to take the exam. Let them know what they should be doing. If they pass the exam, then we can compete in the free market.”

The Chicago City Council is still reviewing the entire scenario, and is taking it one step at a time. They have promised Chicago City cabbies that their aim is to make the experience better for each commuter.Cabbies everywhere are waiting for the council’s next move.

Security Issues with Ridesharing Cab Companies

The security of our passengers tops the priority list of Universal Taxi. We acknowledge that every one of us in the company, from the management down to the cab drivers, has a responsibility over the lives of our clients. We take this responsibility seriously and take pride in finding more ways to ensure that every ride is safe and secure.

We aim to help Chicago residents and visitors take care of themselves. So here are three ridesharing security issues that every passenger must pay attention to.

The lack of a call to action for passengers to read the company’s terms and conditions.

This is one of the most common mistakes of consumers. At one point or another, we are all guilty of disregarding the Terms of Conditions of a product or service. But these conditions are there for a reason. It is for consumers to fully understand what they are agreeing to.

We can’t stress enough how important it is for passengers to read the terms and conditions of the ridesharing cab company. It’s important to realize that availing its service is very different from hailing a taxi across the street. When a passenger downloads the ridesharing app, by default, s/he agrees to the host’s terms and conditions. And if an incident happens, depending on the terms and conditions, the ridesharing cab company can be free from its obligation to the passenger.

The use of different cab companies and/or taxi app.

Time has changed.Nowadays, traditional taxi dispatchers have apps and mobile services. At Universal Taxi, we answer to conventional hailing of cabs or scheduling through the telephone. But we also provide a new service, the Universal Taxi App. This is our brand new app that helps us meet the needs of our app-loving clients.

We understand it’s natural for customers to test many service providers first before sticking to one. But changing from one company/app to another can open a huge security hole. This is due to the passenger’s personal data being transmitted to various companies. Once personal details like phone numbers are thrown to the digital world anyone can access the information. This is especially true if the security of the cab company is far from solid. This security risk can be prevented by sticking to one reliable cab company/dispatch.

The scarcity of information on how ridesharing companies get their drivers.

The rise of ridesharing companies and the luxury they bring can easily entice passengers. But there’s also the glaring fact that a passenger doesn’t have any idea how the cab company cross-checked its drivers. This reality is true for both ridesharing companies and taxi dispatchers. However, it’s scarier with ridesharing companies. This is because rideshare drivers usually know pertinent personal details about the passenger. This makes this security issue a privacy dilemma as well.

Yes, ridesharing is the “hot” thing right now. And many passengers choose it over the traditional taxi. But with all the controversies and security issues surrounding it, it’s a lot better to trust the neighborhood taxi dispatcher if you want safety first over anything else.

RideScore 2014: Hired Driver Rules in Chicago And Other U.S. Cities

Visit R Street’s companion website, www.ridescore.org, for an interactive visual presentation of our regulatory scorecard.

Over the past several years transportaion on demand companies like Uber, Lyft and Sidecar have attracted millions of riders, rattled competitors and upended markets with the whirlwind forces of creative destruction. Their success has sparked heated debates in city halls across the country, as lawmakers grapple with antiquated transportation regulations and their many self-interested defenders.

Like many other peer-production businesses, the hallmark of these transportation network companies (TNCs) is disintermediation, or the removal of middle men who previously were necessary to facilitate connections. By cutting out taxi-fleet operators and license owners, TNCs aim to improve service levels and reduce prices. The direct connection of buyers and sellers can exploit underutilized capital in the form of a practically limitless pool of available drivers, thus helping to reduce costs for both consumers and providers.

In June 2014, Uber famously attracted funding from major investment firms that suggested a staggering valuation of $17 billion. While some observers have dismissed this number, even relatively pessimistic assumptions yield multi-billion dollar valuations. New York University Professor Aswath Damadoran estimates Uber is worth nearly $5.9 billion, which would be quite impressive for a five-year-old company that premiered its lower-cost UberX service (in which private vehicle owners pick up fares in smaller, more fuel-efficient vehicles) in select cities just two years ago.

The early results suggest, at minimum, that TNCs are having a significant impact on taxi usage. The San Francisco Municipal Transportation Agency reported that taxi trips dropped 65 percent over the course of just 15 months, from 1,424 per month to just 504.

In fact, TNCs may expand the market substantially, by convincing consumers to use the service at times they otherwise would not have called a taxi or limo. NYU’s Damadoran pegged the global car service market at $100 billion, suggesting that even if one TNC achieved a strong position globally, it would be unlikely to yield a valuation north of $15 billion. Such lofty numbers are justified by the projection that TNCs will expand use-cases for their services by drawing business from those who otherwise would rely on owned or rented cars, or utilize public transit, to satisfy their transportation needs.

As noted in an earlier R Street Institute policy study, this economic advancement brings with it the potential for huge amounts of added economic growth. The McKinsey Global Institute has estimated that social networking technologies, which include but aren’t limited to peer-production businesses like TNCs, could potentially add $1.3 trillion of annual consumer surplus in just four key sectors of the economy: consumer packaged goods, consumer financial services, professional services and advanced manufacturing. Given the vital role individual vehicular transportation plays in the global economy, it seems reasonable to estimate the impact of TNCs numbers in the billions of dollars.

Their success has not gone unnoticed, or unchallenged, by the entrenched taxi and limo industries in many localities. The policy response has varied wildly from one locality to the next, with some embracing the opportunity inherent in added competition and others seeking to shut it down before it ever takes off. Taxi drivers complain that TNCs are operating outside the scope of existing taxi regulation, in effect branding them “gypsy cabs” operating on the black market. They argue that embracing TNCs will erode market share for taxis, whittling away at revenue and employment in an already-turbulent business.

To remedy this, most entrenched interests have suggested requiring TNCs to submit themselves to the often ill-fitting regulations that currently govern taxi and limo service, despite major differences in business structure that call for tailoring an alternative treatment. Whether requiring them to purchase expensive supplemental licenses (often called “medallions”) or submit themselves to elaborate pricing mandates, the complex requirements taxi companies seek to impose on TNCs would severely hamper, if not eliminate, their ability to operate in most cities. While it is understandable that taxi and limo interests might resent TNCs for their leaner business model, the impulse to seek the expansion of restrictive regulations – rather than broader reforms that reduce the burden on all competitors – is worrying.

Taxi and limo interests do indeed shoulder heavy and, often, unnecessary regulatory burdens. The emergence of TNCs thus should be a golden opportunity to discuss full-scale, pro-consumer regulatory reform. Alas, in many cities, it has instead turned into a political battle, in some cases literally spilling into the streets through protests and traffic disruption by frustrated taxi drivers.

To paint a comprehensive picture of transportation regulation across the country, we embarked on an ambitious research project to grade 50 of the largest U.S. cities on their friendliness to the full range of for-hire vehicle services. The challenges relate to more than just TNCs, thus we also surveyed restrictions on taxi and limo services. In each city, we gathered information on key regulatory variables for TNC, taxi and limousine services, awarding numerical scores for each category that reflect deviation from a base score. Combining the grades for TNC regulatory friendliness, taxi regulatory friendliness and limo regulatory friendliness together yields an overall “ride score” that describes the city’s openness to competition in the market for hired vehicle services. Forty percent of the overall ride score derives from TNC friendliness, 40 percent from taxi friendliness and 20 percent from limo friendliness.

The scorecard is graded on a curve. If measured against an ideal system – one with the proper balance of public health and safety regulations that don’t unnecessarily restrict competition – most cities would fare poorly. Every jurisdiction has at least some rules of questionable utility. While none are perfect, some cities do a better job of fostering competition while protecting the public interest. This analysis is an attempt to identify them.

Thinking of Buying A Taxi?

Transportation is essential—especially in big cities. From a commuter’s point of view, having taxis to take them wherever they ask within the service area is a great thing—but what about from a business point of view? Here are some of the points to consider when thinking of investing on taxis:

 

  • Location – Think of how busy your area is. Are there a lot of commuters and commercial establishments in the place? Does your locale have a buzzing nightlife? If so, investing on a taxi may be a good thing for you. If you live in a metropolitan area, you can consider it as a great opportunity to take advantage of the workers in the big city. Suburban areas may be a bit slow for taxis, but it doesn’t mean that the taxi industry in those places is dead.
  • Fuel efficiency – What does your vehicle run on? With the soaring prices of gasoline, having a fuel-efficient vehicle is important if you want ROI from your taxi. Make sure that your chosen vehicle is in great condition and that it is as fuel efficient as possible.
  • Accessibility – You can step your game up and make more from your taxi investment when you make yourself easily accessible to commuters. Today, commuters can book taxis through apps like Universal Taxi and have guaranteed on-time pick-ups. If you can find ways to be associated with such services, then you can have a better guarantee of income and ROI.

 

One of the top factors on why investing on a taxi can be a good business move is that cabbies can freely choose when to hit the streets. This is a 24/7 industry and there are currently no limits as to how long each taxi can cruise the roads and take passengers to where they need to go. There may be certain initiatives to limit the schedule of cabbies, but there are still no laws which apply to when taxi drivers choose to be on the road. Another great thing is that for each passenger, there is a set flag down rate and the prices are measured by a meter. On busy days, even just a handful of passengers may mean getting back the price you pay for a full tank of gasoline.

 

When thinking of investing on a taxi, considering the abovementioned determining factors can help you decide whether or not the investment will truly be worth it. From a general standpoint, the transportation industry is usually stable and the taxi industry in particular is a fast-paced sector as proven by Universal Taxi and similar apps which help streamline the process of hailing cabs in busy cities. For years now, taxis have been on the busiest streets of America and their services have always been required by the most populated cities. As an investor, taking advantage of this constant need for transportation can be a great source of stable income.

 

The initial cost of buying a taxi, getting the permits, and all of the licensing required could set you back a few thousand dollars, this is why Universal Taxi Dispatch offers its drivers a convenient way to earn a living without having to break the bank.

Additionally, Universal Taxi will be selling used taxi through its website, make sure to follow us our Facebook Page for updates.

 

Competition Drives Complaints Drop Against Chicago Cabbies

This must be an Uber effect. The charts below are from the  Department of Business Affairs and Consumer.

Complaints agaisnt Chicago Taxi Cab drivers has significantly deacresed. Some say it is driven  by the competition, making cabbies behave a better to keep from losing customer to Uber. Some say Uber drivers are actually the ones who are rude and some sketchy, after all they are just regular people driving their own cars, they are not professionally licensed or trained to drive passengers.

Taxi drivers are forced to operate under rules that ride-sharing companies don’t deal with. There is currently an unfair advantage for ride-sharing in Illinois, as companies like Uber and Lyft operate without the same kind of consumer protection laws that help ensure the safety of Illinois passengers. On top of this, there’s no real transparent way for the city to track ride-sharing complaints, except on Twitter and online. Bother companies privately manage the driver ratings, such data is not shared publicly.

What are your thoughts on this matter?

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Former Lyft Exec Accused Of Stealing Confidential Data Before Joining Uber

Former COO Travis VanderZanden is being taken to court for breach of his confidentiality agreement and fiduciary duty weeks after the executive joined Uber.

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A year-and-a-half, Lyft acquired VanderZanden’s Cherry venture, an on-demand car wash startup. Due to his previous operational experience, VanderZanden was installed as COO and helped lead the company’s strategic roadmap as it expanded into a number of new cities over the course of the following year.

VanderZanden left Lyft in August after reported tensions with company founders John Zimmer and Logan Green. Several months later VanderZanden landed at Uber, where he was hired to aid with the company’s international growth.

Before that, however, Lyft claims the former executive copied a treasure trove of confidential information on his way out the door. By doing so, Lyft alleges VanderZanden has breached the confidentiality agreement he signed at the time he joined the company.

We are disappointed to have to take this step, but this unusual situation has left us no choice but to take the necessary legal action to protect our confidential information. We are incredibly proud of the dedicated and people-powered culture that we’ve fostered to support drivers, passengers and the entire Lyft community and we will not tolerate this type of behavior.” –  said a Lyft spokesperson.

While this two companies battle over data ownership, Universal Taxi is preparing to release its new Mobile Booking Application.

Here’s Lyft’s complaint against VanderZanden: 

Lyft Complaint Against VanderZanden

Stay tuned for more updates!