The technology of smartphones has certainly advanced far quicker than many other things in Chicago. One of the things that almost did it for the taxi industry was the emergence of so-called “ride sharing” apps. For a while it looked bleak for traditional cab companies because of the unregulated nature of these ride-sharing apps. Nowadays, cab companies are restoring the balance with full-featured apps which bring back the balance and competitiveness of the good old taxi. As a perfect example, the new Universal Taxi Dispatch Service app is now available for download.
The Differences between the Apps
One of the many complaints against ride sharing apps is the lack of control over customer service. Services suck as Uber or Lyft do not offer phone customer service at all. Taxi drivers and companies are subject to government-enforced penalties such as fines and suspension of licenses because of poor service. In fact, complaints made over the local hotline are the only things needed to make a case against taxis. This check keeps taxi drivers and operators on their best behavior every time. On the other hand, the lack of jurisdiction over ride sharing drivers means an almost free-for-all in terms of passenger safety and insurance. The refusal of ride sharing apps to disclose the number of complaints against their ride quality is also a red flag that sends a clear signal against their business ethics.
Using the App
The Universal Taxi Dispatch app requires a download before it can be used. This can be done with the Google Play Store or the iTunes App Store because both Android and iOS are fully supported by the app. All you need to do is sign in, locate a taxi nearby, and book it using your mobile device.
Of course, there are unique functions and perks to using this app. The first consideration is the availability of information on your taxi service vehicle and driver which you can request anytime. You can monitor the location of your taxi on a map at the touch of your screen. You can also make a call to your taxi driver via the app.
Another important feature of this app is the ability to file a complaint. It is simple because it comes as a regular feature in the app. Go to the customer support section and input any comments and suggestions you have for Universal Taxi. Rest assured, these are taken seriously and will reflect on the continued improvement of the taxi service.
Sources:
https://itunes.apple.com/us/app/universal-taxi/id941145239?mt=8
https://play.google.com/store/apps/details?id=com.apcurium.MK.UniversalTaxi&hl=en